Let’s be honest, we don’t take enough care of our middle managers. We expect them to lead their teams and get the job done but usually they have been promoted to manager on the strength of their ‘technical’ skills. They will have had precious little training or support to develop the skills they need to manage people.

They end up being the ‘squeezed middle’. Junior staff get training so they can deliver better for customers. Senior managers get support to make sure there is effective leadership of the organisation often in the form of personal coaching.

For senior managers, coaching […]